1. INTRODUCTION
This notice applies to our website www.extgroup.com, our platform and all services we provide, including any other apps or services we may offer (for example, events or training). For the purpose of this notice, these are referred to as our services. In this notice the term personal information means all identifiable information about you, including your name, email, address, telephone number, bank account details, payment information, and all data and information you contribute or upload on our platform, along with your support queries, comments and the like. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.
We reserve the right to update this privacy notice from time to time. To ensure you are able to remain informed, changes to our Privacy Statement will be reflected here.

2. WHO WE ARE
When we refer to ‘we’ (or ‘our’ or ‘us’), that means EXT Group Pty Ltd ACN 685 424 391 and all subsidiaries. You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

3. INFORMATION WE COLLECT
We collect information about you and your interactions with us, for example, when you use any of our services, call us or otherwise visit our website. The information we collect from you may include your identity and contact details, your history of use of our services and details of enquiries or complaints you make.

4. WHY WE COLLECT YOUR INFORMATION
We collect, hold and use your personal information so that we can:
(a)  provide you with services, and manage our relationship with you;
(b)  contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
(c)  comply with our legal obligations and assist government and law enforcement agencies or regulators.

5. HOW WE COLLECT YOUR INFORMATION
When you visit our website or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our website and/or services we might ask you to provide personal data to us. If you don’t want to provide us with personal data you will not be able to use some parts of our website or services.
Information we collect automatically: We collect some information about you automatically when you visit our website or use our services, like your IP address and device type. We also collect information when you navigate through our website and services, including what pages you looked at and what links you clicked on. Some of this information is collected using cookies and similar tracking technologies.
Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.

Where we collect personal data, we’ll only process it:

– to perform a contract or service with you, or
– where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
– in accordance with a legal obligation, or
– where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our website may not be available to you.

6. HOW WE USE YOUR INFORMATION
We use your personal data to operate our website and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following (without limitation):
– providing you with information you’ve requested from us or information we are required to send to you;
– operational communications, like changes to our website and services, security updates, or assistance with using our website and services;
– marketing communications;
– asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with);
– assisting with the resolution of technical support issues or other issues relating to the website or services, whether by email, in-app support or otherwise;
– by tracking and monitoring your use of our website and services so we can keep improving, or by carrying out technical analysis of our website and services so that we can optimise your user experience and provide you with more efficient tools;
– detecting and preventing any fraudulent or malicious activity, and make sure that everyone is using our website and services fairly and in accordance with our terms of use;
– to produce aggregated and anonymised analytics and reports, and other derivative data sets which we may share publicly or with third parties;

7. HOW WE CAN SHARE YOUR INFORMATION
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
– third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our services to you;
– regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure;
– an actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of our business;
third parties where you have requested your data be shared from your account on the third parties’ own platforms or services;.

8. SECURITY
We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. Please contact us if you require further information in this regard.

9. RETENTION
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices.
Following that period, we’ll make sure it’s deleted or anonymised. If we have shared your personal data pursuant to these terms you acknowledge and agree that we shall have no further obligations in respect of that data and that if you request the deletion of that data we may not be able to procure deletion from third parties.

10. YOUR RIGHTS
You have the right to:
– know what personal data we hold about you, and to make sure it’s correct and up to date;
– request a copy of your personal data, or ask us to restrict processing your personal data or delete it;
– object to our continued processing of your personal data.

You can exercise these rights at any time by contacting us and making a request.

11. HOW TO CONTACT US
If you would like to know what personal data we hold about you or you have a question for us on this notice, our website or services, please contact us at hello@extgroup.com  or via the contact page on our website. We will respond within a reasonable period from the date your application is received. If you want to have your personal information deleted, please let us know and we will take reasonable steps to delete it unless we need to keep it for legal or regulatory purposes.